KLIA 1 & 2 Pick Up Location:
【KLIA Terminal 1 - Walk-in & Pick Up】 MTB-5-L14, Level 5, Departure Level, Main Terminal Building; 【KLIA Terminal 2 - Walk-In & Pick up】 Capsule Transit,Level 1 (CP1) Lot 1-5,gateway@KLIA2
KLIA 1 & 2 Pick Up Location:【KLIA Terminal 1 - Walk-in & Pick Up】 MTB-5-L14, Level 5, Departure Level, Main Terminal Building; 【KLIA Terminal 2 - Walk-In & Pick up】 Capsule Transit,Level 1 (CP1) Lot 1-5,gateway@KLIA2
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Can I purchase different WiFi packages and use the same device?

Yes, you may select activation date/travelling period based on your plan/destinations and you are advised to inform our Customer Service team on your purchases.


We will schedule activation for the different packages accordingly or you can contact us on the last day of your current package for another package to be activated on the following day.






I did not receive my order confirmation email, did my order go through?

In the event that you did not receive a confirmation email after completed an order, please check your spam/junk folder and notify us via email at enquirymy@roamingman.com if you still did not receive



What is activation start date?

Activation start date is when you want your WiFi service to start. E.g. If you're travelling to Europe on 1 Jan, the date that you will land in Europe is 2 Jan, then you may select 2 Jan as activation start date.

Please note that WiFi activation follows Malaysia time zone (GMT+8), activation time is at 00:00:00AM and expiry time at 11:59:59PM.






Can I purchase a device?

Yes, you can also purchase instead of rent! Please visit www.roamingman.my/plans for more details.




How far in advance do I need to place my order?

We would encourage you to place an order as early as possible.

If you opt for pick up, please place an order at least 2 days earlier from the activation date.
If you opt for delivery, please place an order at least 7 working days earlier from the activation date.



How can I get an invoice?

You will receive an invoice once you have returned the device to us. Please email to enquirymy@roamingman.com if you did not receive. 




Can I change the information after placing an order?

If any changes are needed for your order, please contact us at WhatsApp 010-2508380 or email to enquirymy@roamingman.com to make necessary amendment.  




How do I rent a Roaming Man Pocket WiFi?

You can rent a Roaming Man Pocket WiFi on our website by clicking 'Rent WiFi' on the top right of the page. Select your destination to complete the order!




When will I be billed?

You will be billed immediately upon placing order.



How do I make payment?

We accept payment by Visa, MasterCard, Online Banking and E-wallets. 




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Service location

  • - KLIA Terminal 1, MTB-5-L14, Level 5, Departures Level, Main Terminal Building 64000 Sepang, Selangor - KLIA Terminal 2,L3-59A, Level 3, Departure Level, Terminal KLIA2

Customer Service and Support

  • Customer Service Hours: 08:00 - 00:00 (Daily) WhatsApp: 60102508380 (text message only, no voice call)

General Inquiries

  • Email:Email: enquirymy@roamingman.com
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