These situations are qualified for refund and cancellation:
ü Complaint(s) for unstable connection, device issue and etc. With immediate report to our respective customer service team. (subject for investigation result)
ü Non-usage of data or less than 50MB on certain date
ü Cancellation of order with supporting documents (if cancellation request is less than 10 days from travelling date, then we will charged RM 30 cancellation fee per order)
1. Refund is no applicable to orders that are automatically cancelled by system due to failure to pick up device on time as well as there is no notification regarding cancellation/ postpone from customer side which caused an order cancellation.
2. If the customer encounters any difficulty in using the service while at their destination, the customer must immediately notify UCLODULINK SDN BHD within the rental period in order to be entitled for any possible refund or discount to the charge. Any refund or discount to the charge is solely at UCLOUDLINK SDN BHD discretion.
*Any agreed refunds will take approximately 7 to 21 business days to be credited to your card*
Activation start date is when you want your WiFi service to start. E.g. If you're travelling to Europe on 1st Jan, the time you landed at Europe is 2nd Jan, you select the activation start date as 2nd Jan.
Please note Wifi activation follow GMT+8 Malaysia time zone.
Pick Up customer may collect the device 1 day earlier & return the device within 2 days after the usage end date.
If your choose courier service, please expected 7 days for delivery timeline & return the device within 5 working days after the usage end date.
Please contact us directly at enquirymy@roamingman.com or whatsapp us at 60102508380 (text only, 9.00am-10.00pm).
Oversea Wifi Rental : Minimum rental period is 3 days
Malayisa Broadband Wifi Rental : Minimum rental period is 30 days
In the event that you did not receive a confirmation email, please check your spam/junk folder and notify us via email at enquirymy@roamingman.com
We accept payment via Visa and MasterCard cards.
Activation date is when you want your WiFi service to start.*Please take note that the wifi activation date & time shall follow +GMT 8 (Malaysia Time Zone).
If you’re travelling to multiple destinations, select different wifi packages according to your requirement. Your device will be activated for every country on our coverage list.
You can rent a ROAMING MAN WiFi hotspot via our website. Click “Get Wifi” on the top right hand corner and select your destination.
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