KLIA 2 Pick Up Location:
Capsule Transit,Level 1 (CP1) Lot1-5,gateway@KLIA2
KLIA 2 Pick Up Location:Capsule Transit,Level 1 (CP1) Lot1-5,gateway@KLIA2

How do I make payment?

We accept payment via Visa, ipay88, and MasterCard cards.

How can I get an invoice from RoamingMan?

Please email to enquirymy@roamingman.com

When will I be billed?

You will be billed immediately upon placing your order.

Is it possible to amend my billing address or other information after placing an order?

If any changes are needed for your order, including changing the shipping address, or extending the rental period, you can contact us via our website or send us an email to enquirymy@roamingman.com. We will then make the necessary arrangements.

How do I rent a ROAMING MAN pocket Wi-Fi rental ?

You can rent a ROAMING MAN WiFi hotspot via our website. Click “Get Wifi” on the top right hand corner and select your destination. 

How far in advance do I need to place my order?

We encourage you to place your order as early as possible

For pick up, please order two days earlier than the activation date.
For delivery, please order seven days earlier than the activation date.

I did not receive my order confirmation email. Did my order complete?

In the event that you did not receive a confirmation email, please check your spam/junk folder and notify us via email at enquirymy@roamingman.com

What is activation start date?

Activation start date is when you want your WiFi service to start. E.g. If you're travelling to Europe on 1st Jan, the time you landed at Europe is 2nd Jan, you select the activation start date as 2nd Jan.

Please note that Wifi activation follow Malaysia zone (GMT+8), activation time is at 00:00:00AM and expiry time at 11:59:59PM.

Can I purchase a device?

Sure! Please visit www.roamingman.my/plans for more details.

Is the activation date when I start using the device or the date I would receive my device?

Activation date is when you want your WiFi service to start.*Please take note that the wifi activation date & time shall follow +GMT 8 (Malaysia Time Zone).

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Service location

Customer Service and Support

  • Customer Service Hours: 08:00 - 00:00 (Daily) WhatsApp: 60102508380 (text message only, no voice call)

General Inquiries

  • Email:Email: enquirymy@roamingman.com
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