What is activation start date?

Activation start date is when you want your WiFi service to start. E.g. If you're travelling to Europe on 1st Jan, the time you landed at Europe is 2nd Jan, you select the activation start date as 2nd Jan.

Please note Wifi activation follow GMT+8 Malaysia time zone.

Pick Up customer may collect the device 1 day earlier & return the device within 2 days after the usage end date. 

If your choose courier service, please expected 7 days for delivery timeline & return the device within 5 working days after the usage end date. 

I am travelling for an extended period of time. Am I able to use this device for 2 months?

Please contact us directly at enquirymy@roamingman.com or whatsapp us at 60102508380 (text only, 9.00am-10.00pm).

Is there a minimum limit for the number of rental days?

Oversea Wifi Rental : Minimum rental period is 3 days

Malayisa Broadband Wifi Rental :  Minimum rental period is 30 days

Can I purchase a device?

Sure! Please visit www.roamingman.my/plans for more details.

Can I cancel my order?

Of course you can. However if your cancellation request is less than 10 days from your travelling date, you will be charged RM 30 per order and the remaining balance will be refunded within 7-14 working days.

I did not receive my order confirmation email! Did my order go through?

In the event that you did not receive a confirmation  email, please check your spam/junk folder and notify us via email at enquirymy@roamingman.com

How can I pay for my order?

We accept payment via Visa and MasterCard cards.

Is the activation date when I start using the device or the date I would receive my device?

Activation date is when you want your WiFi service to start.*Please take note that the wifi activation date & time shall follow +GMT 8 (Malaysia Time Zone).

What if I am travelling to multiple destinations?

If you’re travelling to multiple destinations, select different wifi packages according to your requirement. Your device will be activated for every country on our coverage list.

How can I rent a ROAMING MAN wifi hotspot?

You can rent a ROAMING MAN WiFi hotspot via our website. Click “Get Wifi” on the top right hand corner and select your destination. 

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Service location

  • Operation Hour: 9am-10pm, Mon - Fri (excluded Public Holidays) Q Sentral Unit No.31-20. 2A Jalan Stesen Sentral 5, 50470, Kuala Lumpur, Malaysia.

Customer Service and Support

  • Customer Service Hours: WhatsApp: 60102508380 (text only, 9.00am - 10.00pm Daily)

General Inquiries

  • Email:Email: enquirymy@roamingman.com
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