International Flight Has Been Cancelled? What to Do?

Finding out that your international flight has been cancelled can be stressful. Don’t panic! Follow these steps to understand your options and manage your travel plans.

1. Immediate Actions

If your flight is cancelled, act quickly and check your available options. Keep your booking details ready when contacting the airline. Always confirm your next steps with airline staff before making changes to your booking.

2. Know Your Rights (MAVCOM / CAAM)

Your rights may depend on the reason for the cancellation and the applicable regulations. Contact your airline to confirm whether you qualify for a refund, an alternative flight, or other assistance.

3. Keep These Documents

Keep all important documents in one place. They may help you when submitting travel insurance claims or requesting reimbursement for additional expenses. Check with your insurance provider to understand the documents required.

4. If the Airline Fails to Help

If the airline does not resolve your issue, keep a record of your communication and any supporting documents. You can refer to the official FlySmart website for information about making a complaint.

If you booked through a third-party platform, contact the platform directly for help with your booking.

Flight Cancelled? Get a Full Refund on Your RoamingMan Order

A cancelled flight may also affect your internet arrangements. If you booked a RoamingMan Pocket WiFi, eSIM, or SIM card, contact customer service to arrange your refund.

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